CAMVOYAGE PRIVACY POLICY

Effective Date: Dec 27th, 2024

Caasitech Group, LLC ("Company", "We", "us", or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the CAMVOYAGE platform, including our web portal and Progressive Web App (PWA) (collectively, the "Service").

By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

When you interact with the Service, we may collect personal information such as:

Name
Phone Number
ID number (for verification purposes)
Payment details (processed via secure third-party providers)

1.2 Non-Personal Information

We may also collect non-personal information, including:

Browser type and version
Device information (e.g., operating system, screen resolution)
IP address
Usage data and analytics (e.g., pages visited, actions taken on the platform)

2. How We Use Your Information

We use the information we collect to:

Facilitate the booking and management of tickets.
Process payments securely.
Communicate with you about your bookings, updates, and support requests.
Enhance and improve the Service through analytics and user feedback.
Ensure compliance with legal and regulatory requirements.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

3.1 With Bus Operators/Agencies

To fulfill your bookings, we share relevant details (e.g., name and ticket information) with the respective bus operators/agencies.

3.2 Service Providers

We may share your information with trusted third-party service providers who assist in operating the platform, such as payment processors and analytics tools.

3.3 Legal Compliance

We may disclose your information to comply with legal obligations, protect our rights, or respond to lawful requests (e.g., court orders or subpoenas).

4. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your jurisdiction, you may have the following rights:

Access: Request a copy of the personal information we hold about you.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal and operational limitations.
Objection: Object to certain uses of your data, such as marketing communications.

To exercise your rights, please contact us at the email address provided below.

6. Retention of Information

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the retention period expires, we securely delete or anonymize your information.

7. Cookies and Tracking Technologies

CAMVOYAGE uses cookies and similar technologies to enhance your experience. These may include:

Session cookies: To maintain your session on the platform.
Analytics cookies: To understand how you interact with the Service and improve performance.

You can manage your cookie preferences through your browser settings.

8. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will delete it promptly.

9. International Users

If you access the Service from outside Cameroon, please note that your information may be transferred to and processed in Cameroon or other countries with different data protection laws. By using the Service, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be posted on our website, and the updated policy will indicate the effective date. Continued use of the Service constitutes acceptance of the revised Privacy Policy.

11. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us at:

Caasitech Group, LLC

Email: info@caasitech.co

+237 690 523 645

Address: Yaounde, Cameroon

www.camvoyage.net

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